FREQUENTLY ASKED QUESTIONS

  • All orders include 2 choices of proteins, fried rice, vegetable, a side of fresh salad, our signature sauces, and sake for the adults. Our Service will include a hibachi show with games, tricks, and sake for the adults.

  • The price only covers for sake for the adults. Clients are responsible for providing their choice of beverages and other alcohols.

  • Reservations are 1 hour and 30 minutes, but cooking time is approximately 1 hour.

  • Chefs will arrive at the time of reservation. It only takes them 10 minutes or less to set up and ready to roll.

    All chefs will text the client to notify they are on their way. Sometimes chefs will run 10-15 minutes late due to traffic.

    • Eating Utensil

    • Plates and salad bowls

    • Beverages of choice

    • Tables and Chairs

    • A clear area for our grill: 68.3" L x 27.5" W x 41.3" H

  • Option 1: Two 8' rectangular tables arranged in L shape, can sit about 10 people

    Option 2: Three 6' rectangular arranged in U shape and, can sit between 12 to 15 people

    Option 3: Hey, you don't even need tables and chairs if you are fine with standing.

  • No, we don’t require clients to make a deposit, payment will be collected after the event.

  • We only accept cash payments at the moment. Sorry for any inconvenience.

  • Yes. We recommend a tip of 20% to 25%. Gratitudes go directly to the chef and are greatly appreciated.

  • We can accommodate guests with gluten, seafood, shellfish, and nut allergies. We also offer tofu and vegetable dishes for vegans and vegetarians.

  • The minimum is 10 adults or $500. We do not have a maximum, we have served parties of 100+ people.

  • All reservations are subject to a $35 minimum travel fee. We provide services to areas outside the city with a travel fee. Contact us for information on distance limits.

    For Austin & Phoenix: $35 for distances under 40 miles, and +$1/mile beyond 40 miles.

    For Seattle: $35 for distances under 30 miles, $50 for distances between 31-50 miles, and +$1/mile beyond 50 miles.

  • Yes, clients can make changes up to 48 hours before the event. To make a change to the order or headcount, please send us an email at hibachiaustin@gmail.com. Make sure to follow up if you do not receive a reply from us after 24 hours.

  • Clients are allowed to cancel at any time but with at least 48 hours of notice.

    To cancel an appointment, you can call us directly or cancel through the confirmation email you received.